Beyond the Shortage: Scaling Healthcare Support with Agentic AI | Jaspreet Singh & KAY

In this episode of Experience Dialogue, Ascendo AI CEO Kay Narayanan speaks with Jaspreet Singh, a seasoned customer leadership executive with over 30 years of experience at global technology companies like Microsoft and Autodesk. The conversation explores the growing talent shortage in healthcare and medical device support, and how AI can help address it—not by replacing experts, but by amplifying their capabilities. They discuss how automating routine tasks can boost specialist productivity, the emerging hybrid workforce of human experts and AI agents, and why leadership must embrace an AI-native mindset to drive transformation in highly regulated healthcare environments.